Terms of sale

TERMS OF SALE

Last Updated: June 2026

These Terms of Sale govern all purchases made through the Elara Quinn website. By placing an order on our website, you agree to be bound by these Terms of Sale.

COMPANY INFORMATION

Elara quinn

8 Bis Rue Abel
75012 Paris
France

Email: contact@elaraquinn.com

Phone: +33 7 58 25 26 00

Business Registration Number: 98238474500039

VAT Number: FR46982384745

PRODUCTS

We strive to ensure that all product descriptions, images, and pricing information displayed on our website are accurate.

However, slight variations in color, appearance, or packaging may occur due to screen settings, manufacturing updates, or other factors beyond our control.

ORDERS

By placing an order, you confirm that all information provided is accurate and complete.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders suspected of fraud, unauthorized activity, or violations of applicable laws.

PRICES

All prices displayed on the website are shown in U.S. Dollars (USD) unless otherwise specified.

Prices may be changed at any time without prior notice.

Applicable taxes, shipping charges, and other fees will be displayed during checkout before payment is completed.

PAYMENT

We accept major credit cards, debit cards, PayPal, Shop Pay, and other payment methods made available at checkout.

Orders will only be processed once payment has been successfully authorized.

SHIPPING

Orders are processed within 1–3 business days.

Estimated delivery time within the United States is 4–12 business days.

Delivery times are estimates and are not guaranteed.

For complete details, please refer to our Shipping Policy.

RETURNS AND REFUNDS

Customers may request a return within 30 days of receiving their order.

Returned items must be unworn, unused, with original tags attached, and in their original packaging.

We offer free returns for eligible items.

For complete details, please refer to our Return & Refund Policy.

DAMAGED OR INCORRECT ITEMS

Customers must contact us within 7 days of delivery if an item arrives damaged, defective, or incorrect.

We may request photographs or other supporting information before issuing a replacement or refund.

ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase.

Once an order has entered processing or shipment, cancellation may no longer be possible.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Elara Quinn shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products or services.

FORCE MAJEURE

Elara Quinn shall not be held responsible for delays or failures resulting from events beyond our reasonable control, including natural disasters, labor disputes, transportation disruptions, customs delays, governmental actions, or technical failures.